Conversational engagement transforming customer journeys
With the emergence of social media consumers are increasingly moving to conversational and chat-based interactions. This new customer interaction paradigm is forcing banks to open a new channel beyond mobile and branches and leverage artificial intelligence and natural language processing advancements to offer conversational banking platform to customers for managing their banking transactions.
With XD’s Conversational Banking, banks can enable customers to engage digitally for services ranging from making payments, balance inquiries to getting information on new products and services. Customers can use a chat interface on the bank’s online services, social media channels, or mobile app for full voice-based conversations on a phone or a smart device.
Always be available to your customers with Chatbots
Deploy keyword chatbots or Al that use the world’s most popular communication channels and provide faster customer support at a lower cost. XD eliminates complexity and helps you to build the best chatbot experience for your customers. We provide robust administrative features and enterprise-grade security to comply with regulatory mandates.
Business Value of Chatbot Al
Better customer experience
Direct messaging is the preferred channel for interactions because of its speed and simplicity. This is particularly true for Millennials and younger generations.
Performs supporting functions, automates processes, and streamlines manual tasks. Frees employees to participate in more high-value work.
Reduce waiting times
Conversational AI frees up capacity for human customer service, by automating high- volume customer interactions and augmenting human support staff.
Efficient human support
The performance of human customer service agents improves when augmented by AI, withmore cases per hour resolved and a more consistent information flow.
Captures new conversational data that can be used to uncover the ‘voice of the customer’ and measure employee engagement.
Convince more customers to reach and interact with you, with WhatsApp
Deliver interactive and personal experience your customers want, while providing the features and services offered from your branded mobile bank app. See higher delivery, open, and conversion rates when you unlock WhatsApp as a chat channel for your bank
Deliver a Better Banking Experience with WhatsApp
The WhatsApp Business Solution is a valuable and powerful tool for high quality
conversations to enhance the customer service and improve your business results.
WhatsApp banking opens the door to an infinite number of possible use cases –
group creation, e-business, credit-granting or customer care
WhatsApp banking allows you to talk to customers in real-time and have relevant
and rich conversations.
Enrich Your Customer Service & Support
WhatsApp banking allows you to amplify your communication with rich content like
pictures, videos, locations, and more.
Automate two-way communication
Respond to routine banking questions about accounts, balances, lost cards, and more
Alert customers of issues instantly
Empower customers to respond faster to suspicious activity, low balances, and other
notifications by connecting with them through WhatsApp.
Voice Activated IVR:
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department, right agent or group of agents and receive relevant information through customized messages.
Video Banking Solution
Turn physical branch & RM interactions into online video conversations offering
greater convenience and engagement while reducing operational cost
The banking relationship is changing and the consumer is driving the experience. Video Banking solutions seek to address the customer experience by providing omnichannel touchpoints. It is perceived as a way to enhance the customer experience when compared to more traditional banking channels. It not only enables the same kind of high-quality interaction as a branch visit, but also offers more convenience to customers, since they can make their transactions from the comfort of their homes instead of traveling to the bank. Video banking also enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.
Implementing video banking solutions for today’s digital customer is a win-win for them and the financial institution.